Using this website

This website is run by Bradford Council. We want as many people as possible to be able to use this website.

For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • listen to most of the website using a screen reader (i.e. browseAloud)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website aren’t fully accessible:

  • some images missing alt text
  • some form controls missing associated labels
  • some cases of low contrast
  • many older PDF documents aren’t fully accessible to screen reader software
  • some of our online forms are difficult to navigate using just a keyboard
  • some of our automated reports are difficult to navigate.
  • you can’t skip to the main content when using a screen reader
  • some links may not make sense out of context
  • some content is hard to understand

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in five days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact the Bradford Council Complaints Unit.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

Technical information about this website's accessibility

Bradford Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Issues with technology

For security reasons, we only support TLS 1.2 and higher security protocols, and this means that some older browsers will not show the site.

No ‘skip to main content’ option on any pages.

It’s not possible for users to modify text spacing or line height.

Headings on some pages not correctly structured.

Some online forms use tables in their design, and this means they may not be accessible to screen readers. We are also aware some forms are missing associated labels for input fields which makes it difficult for screen readers.

Dynamic reports such as SSRS are difficult to navigate due to the amount of data contained in these reports.


Issues with text

Some link text doesn’t make sense when read on its own (for example, ‘click here’).

We plan to fix the existing links by 01 January 2021. When we publish new content we’ll make sure link text meets accessibility standards.


Issues with PDFs and other documents

Many of our older PDFs and Word documents don’t meet accessibility standards - for example, they may not be marked up so they’re accessible to a screen reader.

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By 01 January 2021, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services..

Any new PDFs or Word documents we publish will meet accessibility standards.


Issues with images and video

We strive to make all of our content accessible. We are aware of the following issues with images on our site:

  • there are some images with accessibility problems and we are working on improving their access. We are also aware of some images missing alt text which we’ll update in due course.


Issues with reports

Due to the amount of data contained in some reports we are aware that these reports are difficult to read and navigate on mobile devices. As new reports are being developed and old reports updated we are (where possible) trying to make them more mobile friendly.

How we tested this website

A sample of pages were tested using the Wave browser extension on 21 September 2020

Please see below a list of pages that we tested:

What we’re doing to improve accessibility

We will carry out regular testing and make improvements as needed.

This statement was prepared on 09 September 2020 and was last updated on 21 September 2020.

Page owned by Chris Hoyle, last updated on 12/01/2024. This page has been viewed 13,222 times.