New council phone number for schools seeking coronavirus support

To be completed by:

Time: - | Venue:

Schools needing to contact the council for coronavirus support should ring 01274 431000 and then select option 1 - coronavirus support.

From 18th September, some changes have been made to the support numbers and reporting process for schools.

  • For single COVID cases in a school a national DfE support line has been set up to manage single positive cases in schools 0800 046 8687, Mon-Fri 8-6pm, Sat/Sun 10-4pm]. You will be put through to advisors to identify close contacts and further action, and will be escalated to PHE HPT for more complex outbreaks. 
  • If you have two or more COVID cases in a school or setting please continue to report this to the PHE HPT 0113 386 0300
  • As before please also phone the information into the Council (single and multiple cases) but via a new number from 18th September– 01274 431000, option 1 (8am-6pm Mon-Fri, 8am-2pm Saturday, 10am-2pm Sunday).


We apologise for changes but this is to try and get support to you as quickly as possible.

The latest public health guidance for schools on COVID-19 can be found here


Published: 18/09/2020
Audience: All
Contact: Rebecca Smith

This item has been viewed 320 times.