Want to [re]boot your career?

You may be interested to know you can access free courses through the West Yorkshire Consortium of Colleges. .

These free (fully-funded) short online courses* can fit around your existing work or family commitments and help you to gain employment or skills in construction, engineering or digital industries and roles.

For further details or to register your interest please click here. Please feel free to also pass this information on to anyone else you think may be interested.  

 

Some of the courses available from Leeds City College.

 

Level 2 Principles for Digital Skills

 

Our Principles for Digital Skills course will equip you with an understanding and knowledge of the digital skills needed to search and apply for employment, including an awareness of finding and managing relevant and good quality information, and considering the importance of online identities. You will also look at the importance of digital skills in the workplace itself, considering how to communicate effectively using technology and how to protect data and devices, among other organisational policies and procedures.

 

Unit 1: Developing digital career skills

Unit 2: Management of information

Unit 3: Digital device safety awareness

Unit 4: Communication and productivity

 

Level 2 IT User Skills

 

This course will encourage you to think about how IT can be used in different ways as you are introduced to specific tools that will aid you in utilising IT in everyday life. You will consider the best software and tools for specific tasks and will do this with the view of improving your productivity and efficiency. You will also learn about the importance of IT security; from unwanted emails and spam, to computer viruses and firewalls. And as you make progress through the course you will look in detail at presentation and spreadsheet software and will be assessed on your understanding and use of these.

 

Unit 1: Using IT to increase productivity

Unit 2: IT software fundamentals

Unit 3: IT security for users

Unit 4: Presentation software

Unit 5: Spreadsheet software

 

Level 2 Certificate in Principles of Business Administration

 

This qualification will give you the underpinning knowledge that is required to ensure you can successfully work in a range of different environments in a business administration role. You will develop essential knowledge of how to carry out administrative tasks such as how to manage information and supporting events. You will also learn how to apply your knowledge in a variety of industries and job roles.

 

Unit 1: Principles of providing administrative services

Unit 2: Principles of business document production and information management

Unit 3: Understand communication in a business environment

Unit 4: Understand employer organisations,

Unit 5: Understand how to develop working relationships with colleagues

Unit 6: Understand how to carry out business administration tasks

Unit 7: Understand how to prepare text

 

Level 2 Certificate in Principles of Customer Service

 

Are you looking to study a customer service online course? This qualification will provide you with the underpinning knowledge required by employers to work in a range of different environments in a customer service role. You will develop essential knowledge of how to carry out customer service related tasks such as how to manage information and support events. Once you have completed the qualification you will be able to apply your knowledge in a variety of industries and job roles.

 

Unit 1: Principles of customer service and delivery

Unit 2: Understand customers

Unit 3: Understand employer organisations

Unit 4: Understand how to communicate with customers

Unit 5: Understand how to handle customer information

Unit 6: Understand how to resolve problems and deliver customer service to challenging customers

Unit 7: Understand how to develop customer relationships

 

Level 2 Certificate in Understanding Retail Operations

 

This qualification aims to provide you with a thorough understanding of retail operations, including effective customer service, teamwork and understanding what to expect when working in the retail sector.

 

Unit 1: Understanding customer service in the retail sector

Unit 2: Understanding the retail selling process

Unit 3: Understanding how individuals and teams contribute to the effectiveness of a retail business

Unit 4: Understanding how a retail business maintains health and safety on its premises

Unit 5: Understanding retail consumer law

Unit 6: Understand how to deal with customer queries and complaints in a retail environment

Unit 7: Understanding the handling of customer payments in a retail business

Unit 8: Understanding the control, receipt and storage of stock in a retail business

 

Level 2 Certificate in Principles of Team Leading

 

This qualification will provide you with the knowledge and understanding required to successfully lead a team. You will develop knowledge around the principles of team leading and the general workings of a business as well as how important it is for a team leader to be able to successfully communicate with a range of stakeholders.

 

Unit 1: Principles of team leading

Unit 2: Understand business

Unit 3: Understand how to communicate work-related information

Unit 4: Understand how to manage performance and conflict in the workplace.

Unit 5: Principles of equality and diversity in the workplace

Unit 6: Understand how to develop working relationships with colleagues

Unit 7: Understand health and safety procedures in the workplace

Unit 8: Understand how to develop and deliver a presentation

 

 

Please note: Individuals may undertake multiple courses however only one course can be fully-funded (free). Any subsequent courses will be charged at full cost. 

Please click on the following link for more information:

https://www.westyorkshirecolleges.co.uk/contracted-projects/reboot/reboot-courses

 

 


Opportunity

Published: 26/06/2020
Audience: These fully funded '[re]boot' courses are aimed at increasing IT & digital skills and are availa
Contact: skills@westyorkshirecolleges

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