Building and Technical Services SLA

To be completed by: Sun 01 Apr 2018

Time: -Sun 01 Apr 2018 | Venue:

Building and Technical Services (BTS) Service Level Agreements (SLA) are due for renewal 1st April 2018 (unless you have an extended SLA in place).

Please do not leave yourself unprotected over the Easter holiday period. If you should require advice, support or emergency cover then you must have the SLA to access the experts.

Briefly the SLA provides:

  • Advice/support on technical/legislative matters relating to building maintenance.
  • Technical/expert advice/support in the event of a major incident/disaster (e.g. fire) to get your site operational again as quickly as possible.
  • Contract management for any planned maintenance you want BTS to manage for you through their approved contractors.
  • Access to the helpdesk 24/7 for any reactive maintenance you may require on site e.g. building securing at night following a break in or a leak repairing.

PFI, Academies and Free Schools can also benefit from the cover as schools do not have to have any legislative tasks managed by BTS.  They can opt to have just the advice/support and access to emergency cover/services as and when needed.

Most customers already have a user name set up.  You can log in and click 'Renew my SLA' to ensure immediate continuation of cover. Then follow through by sending your signed documents to  New customers can click 'I want an SLA'  and then create their own customer record by providing the required information.  This must then also be followed through with a submission of the signed SLA.

If you would like further information please visit the website or email


Published: 22/03/2018
Audience: Heads, Business Managers
Contact: Razwana Mahmood

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