The new SLA  at a glance and the subscription form can be downloaded from the buildings section of BSO.  It is extremely important that if your agreement is due for renewal that you complete, sign, scan and return the forms directly via email to the fmhelpdesk for action.  Failure or delay in doing this could leave your school without your 'insurance cover' or access to technical experts should you need them.  Advice or work outside of the agreement will incur additional costs.