A message from the Standards and Testing Agency regarding emails

It has come to our attention that a significant number of schools aren't getting our assessment update emails that contain crucial information.

It is important that schools receive these updates so that they complete actions on time and administer the Key Stages 1 and 2 tasks, tests and checks correctly.

There could be a number of reasons why schools are not receiving the updates. This includes that the registered email address is no longer in use or the emails are going into the school's spam account.

Schools that are not receiving updates will need to:

  • check whether the superuser email address that is held on NCA tools is 'live', if it isn't it will need to be updated
  • add the unmonitored@education.gov.uk address to their allowed list to prevent emails being marked as spam

If schools experience any problems updating their details they need to contact the national curriculum assessments helpline by phone 0300 303 3013 or email assessments@education.gov.uk for assistance.


Information

Published: 10/12/2014
Audience: All Headteachers and Senior Leadership Team
Contact: Jonny Trayer

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